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Employment » Computer & IT » Technical Support Specialist - Level 1

Technical Support Specialist - Level 1

Posted by admin Nov 6
  • Salary Not specified
  • Location Tralee, County Kerry, Ireland [map]
  • Job Type Full-time

Job Description

Hey there, tech enthusiast! 👋



SUMITOMO MITSUI BANKING CORPORATION – SMBC GROUP is on the lookout for a Level 1 Technical Support Specialist to join their awesome TechOps team in Tralee, Ireland! 🍀



What's the gig about?


You'll be the guardian of SMBC's global network, keeping an eye on those enterprise systems and swooping in to save the day when technical issues arise. It's like being a superhero, but for computers! 💻🦸‍♂️



What you'll be doing:



  • Monitoring systems like a hawk 🦅

  • Troubleshooting tech problems like a pro 🔧

  • Escalating tricky issues to the big guns when needed

  • Working some cool shifts, including nights and weekends



What you'll need:



  • A degree in Computing OR 2+ years of corporate IT experience

  • Incident escalation skills (using fancy software like Heat or Remedy)

  • A customer-focused attitude and top-notch communication skills

  • A passion for tech and a hunger to learn

  • Flexibility to work shifts, including nights and weekends



Bonus points if you have:



  • Unix OS knowledge

  • Scripting skills

  • Experience with infrastructure monitoring tools

  • Enterprise scheduling software know-how

  • Hardware/Software certifications

  • Financial services industry experience



The perks: This is a hybrid role, so you'll get to work from home sometimes and from the office other times. Just make sure you live within a reasonable commuting distance!



SMBC is an equal opportunity employer and welcomes all qualified applicants. If you need any accommodations during the application process, just give them a shout at accommodations@smbcgroup.com.



Ready to join the SMBC tech squad? Apply now and let's make some tech magic together! ✨

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