Join the TTEC Team as a Quality Assurance Specialist! 🌟

Hey there! Are you passionate about boosting performance and improving customer experiences? We've got an exciting opportunity for you at TTEC in Ahmedabad, India!

What You'll Be Doing:

• Evaluating customer interactions to improve satisfaction scores


• Analyzing spreadsheets to identify patterns and guide performance training


• Ensuring proper information is given to customers


• Auditing Key Performance Indicators (KPIs)


• Reviewing operational procedures across various communication channels


• Conducting audits and reporting results


• Facilitating calibration sessions for consistency in evaluation


• Assisting with administrative functions and quality reports

What We're Looking For:

• High school diploma or equivalent


• 6+ months of customer service and call center experience


• Data interpretation and manipulation skills

What We Offer:

• Supportive career development


• Inclusive culture and community-minded organization


• Great compensation package and performance bonus opportunities


• Wellness and healthcare benefits


• Paid time off (PTO)


• Tuition reimbursement

Join us in creating amazing customer experiences and #experienceTTEC! 😊

For more information about benefits, visit www.mybenefits.ttec.com

TTEC is an equal opportunity employer committed to diversity and inclusion.