Recent Employment Listings

Quality Assurance Specialist

  • Salary Not specified
  • Location Ahmedabad, Gujarat, India [map]
  • Job Type Full-time

Job Description

Join the TTEC Team as a Quality Assurance Specialist! 🌟



Hey there! Are you passionate about boosting performance and improving customer experiences? We've got an exciting opportunity for you at TTEC in Ahmedabad, India!



What You'll Be Doing:



  • Evaluating customer interactions to improve satisfaction scores

  • Analyzing spreadsheets to identify patterns and guide performance training

  • Ensuring proper information is given to customers

  • Auditing Key Performance Indicators (KPIs)

  • Reviewing operational procedures across various communication channels

  • Conducting audits and reporting results

  • Facilitating calibration sessions for consistency in evaluation

  • Assisting with administrative functions and quality reports



What We're Looking For:



  • High school diploma or equivalent

  • 6+ months of customer service and call center experience

  • Data interpretation and manipulation skills



What We Offer:



  • Supportive career development

  • Inclusive culture and community-minded organization

  • Great compensation package and performance bonus opportunities

  • Wellness and healthcare benefits

  • Paid time off (PTO)

  • Tuition reimbursement



Join us in creating amazing customer experiences and #experienceTTEC! 😊



For more information about benefits, visit www.mybenefits.ttec.com



TTEC is an equal opportunity employer committed to diversity and inclusion.

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