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Employment » Banking & Finance » Analyst, Fraud Rapid Response (Customer Support)

Analyst, Fraud Rapid Response (Customer Support)

Posted by admin Dec 7
  • Salary Not specified
  • Location Hyderabad, Telangana, India [map]
  • Job Type Full-time

Job Description

Join the TIDE Team as a Fraud Rapid Response Analyst! 🌊



Hey there! Are you ready to dive into an exciting role at TIDE, where we're all about empowering small businesses? We're looking for a super-star Analyst to join our Fraud Rapid Response team in Hyderabad. 🕵️‍♀️



What You'll Be Doing:



  • Answering emergency calls from businesses reporting fraud

  • Working with other banks to recover funds

  • Keeping our members informed throughout investigations

  • Analyzing data to improve our products and services

  • Supporting new team members and helping with back-office tasks



What We're Looking For:



  • Excellent communication skills and a positive attitude

  • Fluency in English (C1/C2 level)

  • At least 1 year of international customer support experience

  • 2+ years in customer service

  • Comfort with 24/7 rotational shifts

  • Experience with tools like Kustomer, GSuite, and Jira

  • Strong organizational skills and an eye for patterns



What's In It For You:



  • Competitive salary

  • Health insurance for you and your family

  • Life insurance and OPD benefits

  • Mental health support through Plumm

  • Learning & Development budget

  • WFH setup allowance

  • Generous leave policy, including volunteer days



At TIDE, we celebrate diversity and welcome everyone, regardless of background. We're building a platform to save small businesses time and money, and we'd love for you to be part of our mission!



Ready to make waves? Apply now and let's chat! 🌊

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