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Employment » Computer & IT » Software Support Technician

Software Support Technician

Posted by admin Fri at 5:45 AM
  • Salary Not specified
  • Location Maidstone, England, United Kingdom [map]
  • Job Type Full-time

Job Description

Join the CASEWARE Team as a Software Support Technician! 💼🖥️



Hey there! Are you passionate about tech and looking to kickstart your career in Fintech? CASEWARE, a leading global audit and accounting software company, is searching for a friendly and tech-savvy Software Support Technician to join our team in Maidstone, UK!



What You'll Be Doing:



  • Providing top-notch support to our clients via phone, email, chat, and our self-service portal

  • Troubleshooting software issues and finding creative solutions

  • Developing expertise in CASEWARE's product suite

  • Contributing to our knowledge base to help both clients and team members

  • Potentially specializing in a specific product category (Tax, Audit, Financials, or Cloud)



What We're Looking For:



  • At least 1 year of software or customer support experience

  • A passion for technology and a desire to grow in Fintech

  • Excellent communication skills and attention to detail

  • Problem-solving prowess and analytical thinking

  • An empathetic and friendly approach to customer service



This is a hybrid role, so you'll need to pop into our Maidstone office once or twice a week. If you've got experience in accounting or financial auditing, that's a bonus!



Ready to join a global leader in Fintech? Apply now and let's chat! 😊

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