Team Leader, Retail Customer Service

Hey there, future TAL superstar! 🌟

Ready to join an awesome team that's shaping the future of insurance? Look no further! TAL, a leading life insurer with over 150 years of experience, is on the hunt for a Retail Customer Service Team Leader to join our Sydney squad. 🏙️

What's in it for you? 🤔

• Be part of an innovative company backed by Daiichi Life


• Make a real difference in people's lives 💖


• Grow your skills with exclusive industry accreditation


• Flex those leadership muscles 💪

Your mission (should you choose to accept it):

• Lead a team of Customer Experience Specialists like a boss


• Coach, develop, and mentor your squad to deliver top-notch service


• Keep an eagle eye on call quality and customer practices


• Transform our contact center from transactional to relationship-based 🤝


• Handle escalations like a pro


• Collaborate with peers to improve business practices

You'll fit right in if you have:

• Leadership skills that would make Captain America proud


• A knack for organization and time management ⏰


• An eye for detail that rivals Sherlock Holmes


• Problem-solving skills to rival MacGyver


• Mad skills in Word, PowerPoint, Excel, and Outlook

Bonus points: is all about diversity and inclusion. We welcome applications from all walks of life, including Aboriginal and Torres Strait Islander people, caregivers, individuals with disabilities, and the LGBTIQ+ community. 🌈

Ready to take the leap? Apply now and let's chat about how you can help us reimagine insurance! 🚀

For more info, check out TAL's website or reach out to our friendly HR team.