🔍 Fraud Risk Investigator at Telus Digital – Cork, Ireland
Hey there! Are you passionate about fighting financial crime and keeping people's money safe? Telus Digital is on the lookout for a talented Fraud Risk Investigator to join their team at their Cork HQ in Mahon. This is a fantastic opportunity to work in a dynamic fintech environment where you'll make a real difference every single day! 💼
📋 Job Summary
As a Fraud Risk Investigator, you'll be reviewing transactions, spotting suspicious activity, and working directly with customers to protect their accounts from fraud and financial crime. You'll use cutting-edge monitoring tools and collaborate with internal teams and external partners to keep the platform safe and secure.
✅ What You'll Be Doing
- 🔎 Reviewing fraud alerts in the transaction monitoring queue and taking appropriate action
- Contacting users to gather information about their account activity
- Conducting Enhanced Due Diligence (EDD) reviews on high-risk users
- Documenting investigative findings and escalating suspicious activity for SAR consideration
- Collaborating with partners and internal teams to assess user information
- Taking action on accounts as needed, including locking or closing them
- Helping to train future teammates and document current processes
🌟 What They're Looking For
- Experience in fraud detection within banking, fintech, or financial services
- Strong knowledge of KYC, AML, and risk assessment procedures
- Familiarity with bank transactions including ACH, wire transfers, debit/credit cards
- Excellent communication skills – both written and verbal
- A curious, problem-solving mindset with a passion for innovation 💡
🎁 Perks & Benefits
- €35,000 gross per year + monthly performance bonus
- Private medical insurance (after 6 months)
- Onsite gym, subsidized canteen, and fun office spaces 🏋️
- Pension scheme, bike-to-work relief, and maternity/paternity leave
- Career advancement opportunities
⏰ Shift Details
- Monday to Friday, 11:30 – 20:00 (weekend shifts may be introduced in the future)
- Onsite role at Cork HQ, Mahon
Sounds like your kind of role? Don't wait – apply now and the recruitment team will be in touch within 7 days if you're shortlisted! 🚀