🌟 Quality Analyst – Fraud Focus | Cork, Ireland
Hey there! Are you passionate about fraud detection and quality assurance in the fintech world? Telus Digital is looking for a talented Quality Analyst with a Fraud focus to join their team onsite in Cork, Ireland. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced environment! 🚀
📋 Quick Summary
In this role, you'll be the go-to person for maintaining and improving quality standards across the operation. You'll coach team members, conduct audits, and work closely with management and clients to drive performance improvements — all within a fraud and fintech-focused setting.
💼 Key Responsibilities
- 🔍 Conduct quality audits and accuracy reviews across the operation
- Provide coaching and feedback sessions to help team members grow
- Assist team members with live case management and risk assessment questions
- Collaborate with Team Leads to identify training and performance needs
- Deliver daily, weekly, and monthly performance reports
- Organise quality workshops and training sessions as needed
✅ What They're Looking For
- Proven QA/Quality Assurance experience — this is a must!
- Solid background in fraud detection within banking, fintech, or financial services
- Strong knowledge of KYC, AML, and risk assessment procedures 💡
- Familiarity with bank transaction types like ACH, wire transfers, debit/credit cards
- Excellent analytical, communication, and organisational skills
🎁 What's In It For You
- 💰 €38,500 gross per year + performance bonus
- Permanent employment contract
- Private medical insurance (after 6 months)
- Onsite gym, subsidised canteen, and pension scheme
- Bike-to-work tax relief and GP access
📌 Job Details
- Location: Fully onsite — Cork, Ireland
- Hours: Monday to Friday, 11:30–20:00
- Start Date: 27th July 2026
Sounds like your kind of role? 😊 Head over to the Telus Digital careers page to apply and find out more!