Customer Service Agent - Fraud Department

🏦 Customer Service Agent – Fraud Department

Hey there! Relatecare is on the lookout for a friendly and sharp Customer Service Agent to join their Fraud Department team, working with a well-known banking client right in the heart of St. Stephen's Green, Dublin. If you've got a knack for problem-solving and love helping people, this could be the perfect fit for you! 😊

📋 What's the Job About?

You'll be the go-to person for customers dealing with lost or stolen cards, fraud queries, and related concerns. It's a fully onsite, Monday-to-Friday role where no two days are quite the same!

🎯 Key Responsibilities

• Handling incoming calls from customers about lost/stolen cards and fraud queries
• Profiling card activity and taking action to prevent fraud
• Making outbound calls related to fraud alerts when needed 📞
• Escalating customer complaints to the right departments
• Providing admin support as required

✅ What You'll Need

• At least 1 year of customer service experience (call centre experience in Ireland preferred)
• Irish banking and/or fraud experience is a big plus 💪
• Strong communication and problem-solving skills
• Fluent English – both spoken and written
• Good IT skills and ability to pick up new systems quickly
• High level of integrity and respect for confidentiality 🔒

🕘 Shift Details

• Monday to Friday, 9:00 AM – 5:00 PM
• Fully onsite in Dublin, County Dublin

💰 Salary

€14.50 – €15.20 per hour

⚠️ Please note: You must be based in or able to reliably commute to Dublin before starting. Work authorisation in Ireland is required.