🌟 Junior Customer Support Agent & KYC Analyst – Dublin City Centre
Hey there! Are you a people person with a knack for problem-solving and fluent in a European language (other than Portuguese or Spanish)? Guardian Professional is on the lookout for a motivated Junior Customer Support Agent & KYC Analyst to join a fast-growing digital banking solutions company right in the heart of Dublin! 🏙️
📋 Quick Summary
This is a fully on-site role based in Dublin City Centre, Ireland, where you'll be handling customer support and conducting KYC/AML compliance checks for a leading fintech software provider. It's a great opportunity for someone looking to kick off their career in financial services! 💼
🎯 What You'll Be Doing
- Handling customer complaints and providing timely resolutions via chat, email, or phone
- Keeping detailed records of customer interactions and inquiries
- Troubleshooting issues and escalating when needed
- Conducting KYC and AML due diligence checks on new and existing customers
- Reviewing customer information to ensure regulatory compliance
✅ What We're Looking For
- 🗣️ Fluency in English PLUS at least one additional European language (NOT Portuguese or Spanish)
- At least 1 year of customer service experience
- Strong communication and problem-solving skills
- Experience in fraud, fintech, or gambling regulated environments is a big plus
- Willingness to work flexible hours including weekends and bank holidays 📅
- Must be based within daily commuting distance of Dublin City Centre
- Valid work authorisation in Ireland required 🇮🇪
💰 Salary & Benefits
- Competitive salary of €30,000 – €33,000 per year
- Full-time, fully on-site position
Sounds like your kind of role? Don't wait — this is an urgent requirement! Reach out through the job listing on the Guardian Professional platform and make sure to mention which European language you speak. Good luck! 🚀